The PTRC is monitoring COVID-19 and incorporating operational modifications as needed to protect the citizens we serve, our members, our partners, and our staff.  Our office will re-open on Monday, May 18th to staff, however, the office is still closed to visitors without a prior appointment.   Where applicable, meetings will continue to be held via teleconference. Staff will be available via phone and email. More

Job Profiling and Career Readiness Certificate

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Job Profiling Services Available to Businesses

Job Profiling is a service of the Piedmont Triad Regional Workforce Development Board, where staff use the ACT WorkKeys job profiling method to link job tasks with ACT WorkKeys assessments to pinpoint benchmarks for hiring, recruiting, advancement, and training. ACT job profiling takes a focus group approach, using input from employees to ensure customized job analysis.

ACT-trained facilitators work collaboratively with groups of your employees to complete each job analysis. Job incumbents serve as the subject matter experts who define the tasks and skills needed to perform a specific job successfully.

Job profiling brings the specifics of a job into focus. It provides users with:

  • A detailed, customized task list. This is the first step in developing a comprehensive job description, training materials, performance appraisal instruments, and other human resource tools.
  • A personalized content validity report. Your report contains detailed rationale linking job tasks to ACT WorkKeys skill levels.
  • Useful information for hiring, promoting, and training. Job profiling establishes content validity for ACT WorkKeys assessments, so you can feel confident using them to make selection, advancement, and training decisions.
  • Employee support. Employees actively participate in the job profiling process, increasing the likelihood for buy-in and goodwill.

Jessica Raby, Workforce Program Manager or (336) 904-0300



National CRC

The National Career Readiness Certificate


Benefits. Hire the best applicants.

The ACT WorkKeys National Career Readiness Certificate (ACT WorkKeys NCRC) is an assessment-based credential issued at four levels. The NCRC measures and certifies the essential work skills needed for success in jobs across industries and occupations.

When you require or recommend the ACT WorkKeys from your applicants, you'll tap into the most qualified labor pool in your area.

The credential is awarded in four levels and verifies skills proficiency in:

  • Problem solving
  • Critical thinking
  • Reading and using work-related text
  • Applying information from workplace documents to solve problems
  • Applying mathematical reasoning to work-related mathematical calculations
  • Setting up and performing work-related mathematical calculations
  • Locating, synthesizing, and applying information that is presented graphically
  • Comparing, summarizing, and analyzing information presented in multiple related graphics

 Case studies and research show that employers benefit from understanding and using the ACT WorkKeys NCRC. Benefits include:

  • Better quality hire
  • Reduced turnover
  • Reduction in time to hire
  • Shortened training periods
  • Increased performance ratings for skilled workers
  • Improved employee morale
  • Decreased operator error
  • Improving promotional procedures

The certificate is awarded in both English and Spanish


What does the ACT WorkKeys NCRC tell employers?

Currently there are over 4 million individuals that hold an ACT WorkKeys NCRC, and that number increases every day. One of your job applicants may present you with their NCRC as a part of their application process.

Here are some of the key things you want to know about the credential:

  • On the front of the certificate you will see the level earned and a 9 digit registration number. If the individual has made their certificate publicly available, you can verify the certificate by entering the registration number.
  • On the back of the certificate you will find the actual WorkKeys assessment scores earned and the skills verified for each of the assessments completed.
  • Since the levels build upon each other, you can see the full list of skills verified at each level.
  • The ACT WorkKeys NCRC is backed by ACT and validated by ACT research.


The Piedmont Triad Regional Workforce Development Program is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.