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The PTRC is monitoring COVID-19 and incorporating operational modifications as needed to protect the citizens we serve, our members, our partners, and our staff.  Our office will re-open on Monday, May 18th to staff, however, the office is still closed to visitors without a prior appointment.   Where applicable, meetings will continue to be held via teleconference. Staff will be available via phone and email. More

Services » Area Agency on Aging

Long-Term Care Ombudsmen

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 Long-Term Care Ombudsmen- Ensure that long-term care facility residents and their families have a voice

Ombudsmen: 

assisted living, older couple one on a wheel chair, with a caregiver pushing

  • Advocate and Mediate- Ombudsmen advocate on behalf of long-term care residents to uphold residents’ rights and provide mediation to address concerns related to quality of care and quality of life
  • Investigate concerns related to Residents’ Rights
  • Educate- Provide education to the public and long-term care facility staff and residents and families regarding long-term care issues and elder abuse
  • Support the Community Advisory Committee Volunteers

 Contact Your Long-Term Care Ombudsman:

 ombudsman Kim Johnson  Ombudsman Karen Kiser  Ashley Marcolivio Ombudsman
    Kim Johnson      Karin Kiser      Ashley Marcolivio
    336-904-0300       336-904-0300       336-904-0300 
 Long-Term Care Ombudsman for Piedmont Triad Regional Council      Tracy Warner Ombudsman  Christina Peoples
      LaTonya Smith      Tracy Warner      Christina Peoples
     336-904-0300       336-904-0300       336-904-0300 

 

Long-Term Care Resources:

Are you looking for information about Long-Term Care Facilities in our Region?

Long Term Care Facilities Page

Are you looking for a long-term care facility for your loved one and need assistance navigating the process?  Here is a guide that our program put together to assist you:

When a Loved One Needs Care

For more information about Residents' Rights in Nursing and Adult Care Homes:

Nursing Home Resident’s Rights  
Adult Care Home Resident’s Rights